Here at JSB we believe in a complete transparency is the best way for us to work with our customers. It also helps us to maintain and build on the great reputation we have already. So here is how we will operate from initial enquiry through to completion.
Initial contact with one of our team in the office by telephone or email, we will take the details of your enquiry down and either arrange a visit from one of our skilled advisers or schedule a call back if a telephone discussion is preferred first.
Our qualified advisor will visit you at the agreed time and will be an experienced and qualified Tree Surgeon. They will take time to survey the area in order to give the best advice possible and gather all the information needed for us to provide a formal quotation.
JSB will send you a formal and detailed quotation for the job either by email or post, depending on your preferred method. The quotation provided will be for the work will be a fixed unless the details of the job change, if this happens we will provide a new quotation to be agreed before work is undertaken.
When you have decided to go through with the work, just contact our office and one of our customer service advisers will book in a mutually convenient date and time for the work to be carried out.
On the day of the job our team will arrive and perform all the necessary health and safety checks and have a brief run through of the work they’ll be doing if you are available. The team will then complete the job as quickly as possible, before leaving the site clean and tidy.
We require payment on completion of the work and this can be done either by card, bank transfer or cash before the team leaves site.